1. Information We Collect

We collect information you provide directly, including:

Account information (name, email, password)
Business information (company name, industry, product details)
Lead data you upload or import (phone numbers, business names)
Call recordings and transcripts generated by the Service
Payment information (processed securely by Stripe)

2. How We Use Your Information

We use collected information to:

Provide and improve the Service
Process voicemail drops and AI-assisted calls
Generate analytics and campaign insights
Process payments and manage subscriptions
Send service-related communications

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase for database hosting with row-level security policies. Payment data is handled by Stripe and never stored on our servers.

4. Third-Party Services

We use the following third-party services:

Supabase — database and authentication
Stripe — payment processing
Vapi — AI phone call infrastructure
Drop Cowboy — ringless voicemail delivery

Each provider has its own privacy policy governing how they process your data.

5. Call Recordings

AI-assisted calls may be recorded for quality assurance and transcript generation. Recordings are stored securely and accessible only to the account owner. You are responsible for complying with applicable call recording consent laws in your jurisdiction.

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Export your data in a portable format

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Service.

10. Contact

For privacy-related inquiries, contact us at support@dropclose.ai.